Contact
Contact TPOWER Support
Questions about your account, a payment or the app go to live support. Tap the button below, or the support button at the top of any page, to reach our support team.
How to reach us
The support button opens a conversation with our support team. It is the right place for anything to do with your TPOWER account or a transaction, from a forgotten password to a pending withdrawal.
What to include in your message
One message with the details up front means our team can look into your case without having to ask again:
- Your TPOWER ID (your username), never your password.
- For a deposit or withdrawal: the transaction reference, the amount and the time you made it.
- A screenshot of the error message, your receipt or the screen where the problem happened.
- For app problems: your phone model and whether it runs Android or iOS.
Keep your account safe
Never share your password or payment PIN with anyone: not a friend, not an agent, and not someone who says they are from TPOWER support. If anyone asks for them, stop the conversation and contact us through the support button on this site instead. Use only the Register, Login and download buttons here to reach TPOWER.
Before you write
Many questions, such as a forgotten password, a new phone number or a rejected top-up, are answered in our help centre. If you want a deposit limit, a break or self-exclusion, read our responsible gaming page and then ask live support to set it up.