TPOWER FAQ — Account, Payments, App and 4D Help

Your TPOWER ID is the username you log in with. You choose it on the sign-up form when you register, and the form shows the rules your ID has to follow as you type. Pick something you will remember that does not give away your password, phone number or full name.

Tap the support button and tell our support team which one you have forgotten. They will ask a few questions to confirm the account is yours, then help you recover your ID or set a new password. Choose a new password you do not use anywhere else, and never send your old one in a message.

Contact live support and ask to update your number. Your phone number is part of how your account is identified, so the team first checks that you are the account holder. Have your TPOWER ID ready and be prepared to answer a few questions about the account.

A payment PIN is a separate code that protects payment actions in your account, on top of your login password. Keep it to yourself: do not store it next to your password or tell it to anyone, including someone who says they are from support. If you forget it, or think someone else knows it, contact live support to have it reset once they have confirmed it is you.

Use a password you do not use anywhere else, and never share it or your payment PIN. Log out after playing on a shared device. Reach TPOWER only through the Register, Login and download buttons on this site, and be wary of messages that offer bonuses or ask for your details. If in doubt, check with live support.

Withdrawals are paid into a bank account saved on your TPOWER account. Add your bank details in your account before you request a withdrawal, or ask live support to guide you. The name on the bank account usually has to match the name registered on your TPOWER account, so use an account held in your own name and check the account number carefully before you save it. To change a bank account you have already added, contact live support.

Most rejected top-ups come down to a few common causes: the amount was below the minimum shown in the cashier, the payment came from an account in someone else's name, the amount or reference did not match the deposit request, the request expired before the payment arrived, or the transfer was reversed or never completed by the bank. Send live support the transaction reference and a screenshot of your receipt so they can check it, and do not pay again for the same request until they reply.

Check the transaction status in your account first. If it is still pending, contact live support with the transaction reference, the amount and the time you made it. Avoid submitting the same request twice, as duplicates make a transaction harder to trace.

You can request a withdrawal from the cashier once your balance is available to withdraw and a bank account is saved on your TPOWER account. If you accepted a promotion, its turnover requirement has to be met first, as set out in that promotion's terms. The cashier shows any minimum amount before you confirm.

Turnover is the total value of the bets you place, whether they win or lose. If you bet the same stake ten times, your turnover is ten times that stake. Many promotions carry a turnover requirement: the amount you need to bet before the bonus, or winnings from it, can be withdrawn. Each offer's terms set out its own requirement and which games count towards it.

A rebate gives back part of what you have wagered over a set period, credited to your account. The rate, the period, the games that qualify and any conditions attached are all in the terms of each rebate offer on our promotions page. A rebate softens losses; it does not remove them.

Members of the TPOWER agent and referral programme get a personal QR code and link. When a friend scans the code and registers, their account is linked to yours, so referral rewards can be tracked. How rewards work is explained on our agent page and in the programme terms. Only share your code with adults aged 18 and over, and never register an account on someone else's behalf.

On Android, allow your browser to install apps when your phone asks, make sure there is enough free storage, and download the APK again from our download page in case the file was incomplete. On iPhone, follow the install steps on our download page in order, including any step in Settings. If it still fails, send live support your phone model, its system version and a screenshot of the error.

Only from the download buttons on this site: the Android APK and the iPhone install. App files passed around in chats or posted on other websites may have been altered, and they can put your account and your phone at risk.

Magnum, Sports Toto and Da Ma Cai draw on Wednesdays, Saturdays and Sundays, plus special draws that are announced in advance, usually on a Tuesday. Results are posted on our 4D results page within two hours of each draw. Before you rely on a number, for example to claim a prize, confirm it with the operator's official results.

Magnum, Sports Toto, Da Ma Cai and Grand Dragon Lotto. The 4D results page shows the latest draw from each, and every operator has its own page with its recent draws and the full list of winning numbers.

Contact live support and tell the team which tool you want: a deposit limit, a session limit, a break or self-exclusion. They set it up on your account and confirm when it is in place. Our responsible gaming page explains each option.

Start by talking to someone you trust and by using the tools above. Our responsible gaming page lists the warning signs and organisations that offer support, such as Befrienders Kuala Lumpur for emotional support and Gamblers Anonymous. Asking for help early makes a real difference.